We will accept items for an exchange with in 60 days of purchase. We will accept returns for a full refund, less shipping costs or restocking fee, within 30 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labeled. Sales of seasonal items such as Christmas ornaments and of engraved items are final. Sales of discounted and sale item are final. To return or exchange an item, you need to send a request via email. Do not ship the items back without a Return Authorization, as we cannot guarantee proper credit without it. All such packages will be refused. We are not responsible for shipping charges incurred to send the product back for return or exchange. We reserve the right to charge a 10% restocking fee on all returns. There are no exceptions to this policy. All credits for returned merchandise will be issued back on the same credit card the order was charged on initially. Return will be accepted at thee address below: Irishcrystalcorner.com® 3841 S Nova Rd Port Orange Florida 32127